Unlimited Odoo Support & Maintenance Services
Unlimited functional and technical help, bug fixing, upgrades, hosting and monitoring after go-live, on Odoo support plans from an Official Odoo Partner, from $250 a month. The HERO support plans come with a one-month, no-obligation trial.
If we don’t deliver the scope and milestones we agreed in writing, you get your money back.How it works: Delivery Guarantee terms
Types of Odoo Support We Provide
From day-to-day functional help to servers, upgrades and go-live, these are the kinds of Odoo support our plans cover. Each plan card below lists exactly what it includes.
Functional Odoo Support
- Configuration, workflows, permissions and reports
- Process help across Sales, CRM, Inventory, Accounting and HR
- Answers to the everyday “how do I…” questions
Technical Odoo Support
- Custom module development and bug fixes
- API and integration troubleshooting
- Automations and performance tuning by our developers
Odoo Server & Hosting Support
- Server setup, monitoring and backups
- Security patches and uptime management
- Self-hosted, Odoo.sh or in the cloud
Role-based User Trainings
- Hands-on training tailored to each team member’s role
- Walkthroughs for Sales, Inventory, Accounting, HR and admin
- Onboarding and refreshers for new hires anytime
Odoo Upgrade Support
- Upgrades to the latest Odoo version
- Module and custom-code migration with regression testing
- A safe cutover so you stay current and supported
Annual Odoo Audit & Health Report
- A scheduled yearly review of your Odoo system
- Health report on performance, security and data quality
- Prioritized fixes flagged before they become month-end problems
Odoo versions we support
Odoo supports its three most recent releases. We support the version you are actually running, including installs Odoo itself no longer supports, where the work is maintenance, security and a route back to a current release.
Self-hosted, Odoo.sh or Odoo Online. If staying on an old version now costs more than moving, we say so. The numbers are on our upgrade page.
Everything your support plan covers
Every client gets a secure portal area, one place for everything that happens on your project:
- Live project tracking & planning: task status, stages, milestones and timelines in real time (the Gantt & dashboards shown here)
- Meeting recordings: your project calls recorded and kept in your portal
- Process documentation: a simple flow diagram for each process and how it is set up
- Training material: Odoo training material by module, opened directly from here
- Team access: invite anyone on your team to the portal
Expert help, right where you work
Our app sits inside your Odoo, so any employee can report an issue or book a call without raising an internal ticket first. Urgent issues can go straight to your project manager on WhatsApp or email.
Get your team fluent in Odoo
Each role is trained in your own Odoo eLearning portal by department: videos, materials and short quizzes, with live sessions you can book. A pass shows the employee is ready. More on our Odoo training page.
500+ apps, all included
Since 2018 we’ve built 500+ Odoo apps with generic, reusable functionality, the same tools we use across our own implementations. Every plan includes access to all of them, so a common need is often covered without a custom build.
All apps are self-installable and backed by our support team.
SalesQuotations to invoices
CRMTrack leads & close deals
InventoryStock & logistics
AccountingFinancial & analytics
ProjectPlan & track projects
PurchaseOrders & agreements
ManufacturingOrders & BOMs
Point of SaleShops & restaurants
WebsiteBuild your website
eCommerceSell products online
EmployeesCentralize HR info
Email MarketingDesign & send campaignsWhy teams choose an Index World plan
What a monthly plan gives you once you are running on Odoo. Support is one part of our work as an official Odoo Partner, and our case studies show client results.
Unlimited requests
Support requests, questions and bug fixes are unlimited and handled in parallel, with no per-ticket bill.
One predictable fee
Budget with confidence: one monthly plan, no surprise invoices at month-end.
An assigned team
An expert Odoo developer, an Odoo functional-certified project manager and an ERP analyst who learn your business first, not a rotating ticket queue.
Odoo support plans: pick the one that fits your team
Unlimited Odoo support on a monthly plan, month to month, cancel anytime. The HERO support plans come with a one-month, no-obligation trial.
Savior Support
$250/ month
Perfect for individual Odoo users
Response under 24 hours
Book a Free Demo- 1 Odoo user
- Unlimited training and support
- All training materials
- All our 500+ apps
- Annual Odoo Audit
Champion Support
$750/ month
Ideal for smaller teams
Response under 24 hours
Book a Free Demo- 2–5 Odoo users
- Unlimited training and support
- All training materials
- All our 500+ apps
- Annual Odoo Audit
- Maintenance & bug fixing of 10,000 lines of code
Knight Support
$1500/ month
Great for growing teams
Response under 12 hours
Book a Free Demo- 6–20 Odoo users
- Unlimited training and support
- All training materials
- All our 500+ apps
- Annual Odoo Audit
- Maintenance & bug fixing of 30,000 lines of code
Hero Support
Custom
Enterprise-grade support
Response under 10 minutes
Book a Free Demo- Any number of Odoo users
- Unlimited training and support
- All training materials
- All our 500+ apps
- Annual Odoo Audit
- Maintenance & bug fixing of unlimited lines of code
- Odoo version migration
- Role-specific e-learning training
- AI workflow automations
- Unlimited new developments
Questions about our Odoo support plans
What does an Index World support plan include?
Every plan includes unlimited support requests, questions and bug fixes, training for any employee, all our training materials, access to our 500+ apps and an annual Odoo audit. Each plan card above lists exactly what else it covers, such as Odoo version migration on Hero. Odoo licenses, hosting and paid third-party apps are not included.
How quickly do you respond to support requests?
It depends on the plan: under 24 hours on Savior and Champion, under 12 hours on Knight, and a first reply within 10 minutes in US business hours on Hero. Urgent issues can go straight to your project manager on WhatsApp or email. On Hero, work on a critical issue starts the same day.
What makes Index World different from other Odoo partners?
We have been an official Odoo Partner since 2018, and your plan comes with an assigned team that learns your business first: an expert Odoo developer, an Odoo functional-certified project manager and an ERP analyst. Requests are unlimited and plans run month to month. The HERO support plans come with a one-month, no-obligation trial.
Is an Odoo support plan worth it?
For most businesses that run orders, invoicing or inventory through Odoo, yes: one day of downtime usually costs more than a month of support. A small, stable setup with someone in-house who knows Odoo well can wait. Our guide Odoo support services for small businesses: is it worth it? explains when a plan pays off.
Do I need an annual Odoo maintenance contract (AMC)?
Usually not. An annual maintenance contract can cap hours and ties you in for a year. Our plans cover maintenance, bug fixes and monitoring on month-to-month terms, with unlimited requests.
Do you offer a guarantee?
Yes. If we don’t deliver the scope and milestones we agreed in writing, you get your money back. On a support plan, you approve a written work plan each month, and if we do not deliver what it lists, that month’s fee is refunded. The full terms are on our Delivery Guarantee page.
How does support work after go-live?
Any employee can report an issue or book a call from our app inside your Odoo, and requests are unlimited and handled in parallel. Each request follows five steps: you ask or we suggest, we plan it with you, we build it with test cases, our project manager checks it, and we document it.
Do I need to sign a long-term contract?
No. Plans are month to month and you can cancel anytime, with a full handover of code, documents and access. We earn your business every month rather than locking you in.